Frequently Asked Questions
Sure. We accept personalised orders.
Contact Us and make a request for personalised order. We'll get back to you to ask some details and requirements.
Sorry, we cannot gift-wrap your order as a gift, or include any personalised message.
Shipping and Delivery
It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need up to three business days for printing and packaging before it get ready to be shipped. Delivery typically takes no longer than eight working days delivery after manifested (not from the date of your order). Please also note that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays.
All tracking codes provided may not be immediately traceable. Please allows a few moments for tracking code to be live and traceable. Tracking codes can be tracked on USPS
It could happen because of several reasons: the destination address is wrong, or the customers didn't answer phone calls from courier, or the courier cannot reach customer's address. All undelivered packages will be returned to us. We will contact all customers of undelivered packages to arrange a reshipment.
Please check your order if it matches the type of your phone. We currently offers phone cases compatible with the most common or international version of smartphones. It may not fit to the specific carrier version phones. Please check and compare your phone model and dimension appropriately before purchasing. All orders that was incorrectly made by customers are not eligible for a replacement or refund.
If you have been convinced that you have chosen the right model but the case you received doesn't match with your phone, please Contact Us.